Refer to the product page and garment tag for specific washing and care instructions.
If you believe you are eligible for a return (please review the Return Policy here), please fill out the form here and select the reason for your return or exchange from the subject line options. In the body of your message, provide us with the following:
- Order number.
- Item(s) you wish to return or exchange.
- If you selected Other, please let us know why you are returning your item(s).
- If you selected Exchange, please let us know what you would like to exchange your item(s) for.
- If you indicated that your item(s) is damaged, please also provide images of the damaged item.
After we receive your details, we will provide you with the information needed in order to return or exchange your item(s).
If your tracking shows “No results”, your order has most likely recently been shipped, and tracking will update within 36 hours. If your tracking shows “No results” for more than 72 hours (not including weekends), please let us know by reaching out to email@example.com.
We also recommend doing the following within 2 days of expected delivery:
- Look for a notice of attempted delivery
- Look around the delivery location for your package
- See if someone else accepted the delivery
- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
Please let us know if you haven’t received your package after 3 days without a status update.
- Not called for
- Denied Due to Customs Charges
- Incomplete / Insufficient Address
please contact firstname.lastname@example.org.
If your order is delayed, it may be held in customs for processing and take up to six weeks to arrive. Any unclaimed packages will be returned to the manufacturer and not eligible for reshipment or refund. We recommend contacting your local customs officials for assistance.
As the Importer of Record, you are responsible for any of these charges or others imposed by your country and you must comply with all laws and regulations of the country in which you are receiving the goods. Contact your local customs office for information on what these charges may be.
We only ship complete orders. We do not ship items from orders separately.
- Ground: 3-5 business days
- 2 Day: 1-3 business days
- International Express: 1-3 business days
Please note, these time estimates are transit times from the date the order has shipped and are subject to delays stemming the shipping carrier.
We process orders very quickly in order to ensure the fastest delivery possible. If your order has not started processing, we will do our best to accommodate all requests including size changes, address changes or order cancellations. Once your order has gone into processing, we cannot make any changes.
Please check all information very carefully before placing your order. If you discover a mistake with your address, please contact us ASAP and include the correct address in your email to us.