All pieces that are marked as Final Sale or purchased at a discount, including those purchased using a discount code, are FINAL SALE. They cannot be returned or exchanged.

Refer to the product page and garment tag for specific washing and care instructions.

We cannot guarantee that colors are represented digitally, via monitors, mobile phones, or the like, exactly as they will appear in person. If you think you were sent the wrong color, please reach out to us at support@rengglistudio.com and we will be happy to assist!

Sizing varies across our products. Please consult the sizing chart on each product page. Some products won’t have sizing charts but will include size recommendations in the product description.
 

Please visit our Returns Center to get your return started. You can also view our Return Policy here to learn about our return and exchange guidelines.

If your tracking shows “No results”, your order has most likely recently been shipped, and tracking will update within 36 hours. If your tracking shows “No results” for more than 72 hours (not including weekends), please let us know by reaching out to support@rengglistudio.com.

Renggli takes pride in delivering your items to you. Every package over $600 is insured while in transit until it is delivered to your address and all orders over $1,000 require a signature upon delivery. Once the package is delivered, we are no longer responsible for your purchase. 

Please also keep in mind that sometimes shipping carriers will mark a package delivered before it actually is. That being said, we recommend waiting 2-3 days after the last status update (not including weekends) to give the carrier time to complete the delivery.

We also recommend doing the following within 2 days of expected delivery:

• Look for a notice of attempted delivery
• Look around the delivery location for your package
• See if someone else accepted the delivery
• Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.

Let us know if you haven’t received your package after 3 days without a status update. If your package is marked as delivered and has a delivery signature but you cannot find the package, we will be unable to provide a replacement or refund. 

For any questions please reach out to support@rengglistudio.com.

If your order is being returned to sender for any reason such as: 

• Refused 
• Unclaimed 
• Not called for 
• Denied Due to Customs Charges 
• Incomplete / Insufficient Address 

Please contact support@rengglistudio.com.

If an order was refused for delivery this may result in the processing of a refund less the return order fee charged by the shipping courier. 

Please double check your shipping address for accuracy prior to placing your order. The international shipping provider will hand shipments off to the country’s postal provider once the shipment has cleared customs. In some countries, additional tracking info is not available once the package is passed off to local carriers.
 
If your order is delayed, it may be held in customs for processing and take up to six weeks to arrive. Any unclaimed packages will be returned to the manufacturer and not eligible for reshipment or refund. We recommend contacting your local customs officials for assistance.

Shipping charges do not include any import tax, duties, or customs and clearance fees which may be levied once your shipment reaches your country. We are not responsible for these fees and are unable to supply estimated duties and taxes, as this information varies by country.
 
As the Importer of Record, you are responsible for any of these charges or others imposed by your country and you must comply with all laws and regulations of the country in which you are receiving the goods. Contact your local customs office for information on what these charges may be. 

We do! Please select, "Ship orders to addresses within the US, Canada, and APO / FPO military addresses". When shipping to an APO, please make sure to include the complete APO address. You must select USA as the country. Please note that UPS does NOT ship to APO/FPO addresses.

We only ship complete orders. We do not ship items from orders separately.  

It may take up to five (5) business days for your order to be processed and then shipped. Once your order has shipped, delivery time will be determined by the shipping method you chose:

When your order is placed you should receive an order confirmation via email or SMS, depending on which contact info you entered at checkout. If you didn’t receive a confirmation, please contact us at support@rengglistudio.com. Once your order ships, you will receive a shipping confirmation email with tracking info. 

Unfortunately we cannot combine orders. They are individually processed as soon as they are placed.