FAQ

 

As shipping couriers cannot guarantee delivery by December 24th this holiday season, we recommend placing orders by the dates below to give your products the best chance to arrive in time. If you have any questions, please feel free to reach out at support@rengglistudio.com.

  • International: December 2nd
  • Ground: December 13th
  • 2 Day: December 17th
  • Overnight: December 18th

 

Refer to the product page and garment tag for specific washing and care instructions.

 

We cannot guarantee that colors are represented digitally, via monitors, mobile phones, or the like, exactly as they will appear in person. If you think you were sent the wrong color, please reach out to us at support@rengglistudio.com and we will be happy to assist!

 

Sizing varies across our products. Please consult the sizing chart on each product page. Some products won’t have sizing charts but will include size recommendations in the product description.
 

Please visit our Returns Center to get your return started. You can also view our Return Policy here to learn about our return and exchange guidelines.

 

If your tracking shows “No results”, your order has most likely recently been shipped, and tracking will update within 36 hours. If your tracking shows “No results” for more than 72 hours (not including weekends), please let us know by reaching out to support@rengglistudio.com.

 

Renggli takes pride in delivering your items to you. Starting September 5, 2024, every package over $600 is insured while in transit until it is delivered to your address and all orders over $1,000 require a signature upon delivery. Once the package is delivered, we are no longer responsible for your purchase. If your package was not delivered and is insured, please reach out to support@rengglistudio.com for assistance.

Please also keep in mind that sometimes shipping carriers will mark a package delivered before it actually is. That being said, we recommend waiting 2-3 days after the last status update (not including weekends) to give the carrier time to complete the delivery.

We also recommend doing the following within 2 days of expected delivery:

  • Look for a notice of attempted delivery
  • Look around the delivery location for your package
  • See if someone else accepted the delivery
  • Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.

 
Please let us know if you haven’t received your package after 3 days without a status update. 

 

If your order is being returned to sender for any reason such as: 
  • Refused 
  • Unclaimed 
  • Not called for 
  • Denied Due to Customs Charges 
  • Incomplete / Insufficient Address 
 
please contact support@rengglistudio.com.

 

Please double check your shipping address for accuracy prior to placing your order. The international shipping provider will hand shipments off to the country’s postal provider once the shipment has cleared customs. In some countries, additional tracking info is not available once the package is passed off to local carriers.
 
If your order is delayed, it may be held in customs for processing and take up to six weeks to arrive. Any unclaimed packages will be returned to the manufacturer and not eligible for reshipment or refund. We recommend contacting your local customs officials for assistance.

 

Shipping charges do not include any import tax, duties, or customs and clearance fees which may be levied once your shipment reaches your country. We are not responsible for these fees and are unable to supply estimated duties and taxes, as this information varies by country.
 
As the Importer of Record, you are responsible for any of these charges or others imposed by your country and you must comply with all laws and regulations of the country in which you are receiving the goods. Contact your local customs office for information on what these charges may be. 

 

We do! Please select, "Ship orders to addresses within the US, Canada, and APO / FPO military addresses". When shipping to an APO, please make sure to include the complete APO address. You must select USA as the country. Please note that UPS does NOT ship to APO/FPO addresses.

 

We only ship complete orders. We do not ship items from orders separately.  

It may take up to five (5) business days for your order to be processed and then shipped. Once your order has shipped, delivery time will be determined by the shipping method you chose:

  • Ground: 3-5 business days
  • 2 Day: 1-3 business days
  • Overnight: 1-2 business days
  • International Express: 1-3 business days

 

Please note these time estimates are transit times from the date the order shipped and are subject to delays stemming from the shipping carrier. We are unable to refund shipping fees for orders shipped via the correct shipping method but delivered outside of the expected timeframe. 
 

When your order is placed you should receive an order confirmation via email or SMS, depending on which contact info you entered at checkout. If you didn’t receive a confirmation, please contact us at support@rengglistudio.com. Once your order ships, you will receive a shipping confirmation email with tracking info. 

 

Unfortunately we cannot combine orders. They are individually processed as soon as they are placed.

 

We process orders very quickly in order to ensure the fastest delivery possible. If your order has not started processing, we will do our best to accommodate all requests including size changes, address changes or order cancellations. Once your order has gone into processing, we cannot make any changes.
 
Please check all information very carefully before placing your order. If you discover a mistake with your address, please contact us ASAP and include the correct address in your email to us.